Privacy Policy

Introduction

BIGCELL ASSISTENCIA TECNICA LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our premises.

By engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, and other contact details you provide when requesting our services.
• Business Information: Company name, CNPJ, and business address for corporate clients.
• Device Information: Details about the communication equipment you bring to us for repair, including device type, model, serial number, and condition.
• Service Records: Information about repairs performed, parts used, and service history.

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our repair and maintenance services
• To communicate with you about your service requests and updates
• To process payments and issue invoices
• To maintain service records and warranty information
• To improve our services and customer experience
• To comply with legal obligations and regulations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Service records may be retained for warranty purposes and legal compliance.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With service providers who assist in our operations (under strict confidentiality agreements)

Your Rights

In accordance with Brazilian data protection laws (LGPD), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your personal data
• Request data portability
• Withdraw consent at any time

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: